SHIPPING & DELIVERY POLICY
ADVANCE ORDERS, CUT-OFF TIME AND NOTIFICATIONS
We accept advance orders up to two days to one week prior to your delivery date. Orders placed after 7:00 PM will be accepted for earliest delivery the following day. Please select your preferred delivery date and time on check-out. After placing your order, you will receive an SMS confirmation at the telephone number you provided during registration. Delivery of all orders will be to the address provided by the buyer during registration. We may call or text you directly, if necessary. You will also be notified via text if your order has been dispatched for delivery.
AREA OF COVERAGE AND FEES
We may receive online orders any time of the day for delivery up to a 3 km distance from our restaurant. Delivery fees will be calculated on check-out, before proceeding to payment. Delivery fees may range from Rs.10/- to Rs.20/- depending on the distance of your location from the restaurant. If your location is not covered by our delivery area, please contact us through our Mobile number in the “Contact Us” page to see if we can accommodate your area.
POSSIBILITY OF DELAYS
The delivery time slot for the next available hour does not take into account the distance of your delivery address. When selecting time slots, please note that peak hours, rainy weather, and holidays may affect delivery time due to volume of orders and heavier road traffic. We appreciate your understanding.
RESTAURANT/CURBSIDE PICK-UP OPTION
You may also choose to select the “Restaurant Pick-Up” option and arrange to pick-up personally. If you need our staff to deliver your food to your car by the driveway, please select “Pick-Up” option along with your vehicle type, color and plate number in the “add a note” portion in the Check out page. For curb side pick-up, please call us in our phone number to inform us when you have arrived. There are no added fees with the Restaurant Pick-Up option, including the curbside pick-up service.
PAYMENT
Payment may be made online via credit card/debit card / Net banking/ wallet (PayU)
We humbly ask for your patience and understanding as we work hard to fulfill each order safely and with care. For any issues in utilizing our services you may contact our helpdesk on 9100077407 or highwayhaltnh16@gmail.com